FAQs
If it’s on your mind, we’re happy to help. Here are the questions we get asked most.
Can you help clients who have sold, or are in the process of selling, a business?
Yes. We work with business owners who have sold (or are planning to sell) their business, helping them to manage proceeds, plan for the future, and integrate this wealth into their broader financial plan.
Can you help clients manage their finances after a bereavement?
Yes. We provide sensitive and practical guidance for clients dealing with the financial aspects of bereavement. This includes reviewing existing arrangements, managing inheritance or estate matters, and helping to make informed decisions during a difficult time.
Do you specialise in working with business owners, retirees, or professionals?
Yes. Our team has significant experience working with business owners, retirees, and professionals, offering advice that takes into account the unique challenges and opportunities faced by each group.
Do you offer financial advice for expats or non-UK residents?
No. Our advice services are currently limited to UK residents, as our expertise and regulatory authorisation focus on the UK market.
Can you help if I already have existing investments or pensions elsewhere?
Yes. We can review and advise on your existing investments and pensions, helping you understand how they fit into your overall financial plan and identifying opportunities to optimise them in line with your goals.
Is there a minimum amount of investable assets or income I need to become a client?
There is no strict minimum to become a client. However, our fee structure may be less cost-effective for clients with less than £100,000 to invest. We always discuss fees and value openly during the initial consultation, so you can make an informed decision about working with us.
Are my investments protected by the Financial Services Compensation Scheme (FSCS)?
Yes. Investments held through our regulated services are covered by the Financial Services Compensation Scheme (FSCS) up to the limits set by the scheme. This adds an extra layer of protection and reassurance for clients using our services.
What happens if something goes wrong or I have a complaint?
We aim to resolve any complaints or disagreements directly and quickly. If we are unable to do so, clients may submit a complaint in writing, via email, or through the Wealth Portal to our regulatory principal, Family Capital Limited.
How do you keep my personal data secure?
We take the security of your personal data very seriously. All client information is protected using the latest encryption technologies, and for clients using the Cadence Wealth Portal, multi-factor authentication is in place. This approach helps safeguard your data and keeps it accessible only to authorised users.
Are you insured to give financial advice?
Yes. Our financial advice is covered by professional indemnity (PI) insurance, provided via our regulatory principal, Family Capital Limited. This insurance is an important part of our commitment to professional standards and client protection.
How can I check your FCA registration and authorisation?
Our entry in the FCA register can be found here. This shows that we are fully authorised and regulated to provide financial advice in the UK.
How do you measure client satisfaction?
We actively seek feedback from our clients at various stages of our engagement. We use tools such as Net Promoter Scores to track satisfaction, and clients are always welcome to speak directly with the directors to share feedback or suggestions. This helps us maintain high standards and continuously improve our services.